Shipping & Returns

Shipping Policy

Superman London provides the quickest and the best grocery delivery service. You can get your items delivered by 10 pm on the day you order when if you finished your payment before 12 pm (noon). 

* Excludes Area 3. It normally takes 1 or 2 days after placing orders to be delivered if your address is in Area 3. (Please refer the notice of available areas)

 

Superman London only provides a direct delivery, not using any kinds of courier services, such as DHL, UPS.

Return & Exchange Policy

We’d like you to be happy with everything you purchase from Superman London. Should you change your mind about your purchase, please return the product with your proof of purchase, within 24 hours, and we’ll happily offer a replacement or refund.

Please be aware that some products have different return time limits and exceptions when you change your mind.

If you aren’t happy with any of your items, simply ask your delivery drivers at the time of delivery, or call/text them. We will then arrange for a refund to your payment card.

After delivery, unwanted items can be returned to our store. (Co & Ko, Jeon's Kitchen). Simply bring your delivery note and we’ll happily offer a replacement or refund. For perishable food items, they are not refundable.

Please be aware that we cannot accept change of mind returns on certain products due to health and hygiene reasons.

For further help and support with your order please send us a Kakao Talk message or alternatively you can call us on 079 1264 9953.

슈퍼맨 로고-02.png